Refund & Return Policy

At Shuddha Himalaya, we take immense pride in the purity, classical heritage, and authenticity of our Himalayan Ayurvedic formulations. Customer satisfaction and trust are of paramount importance to us. This Refund & Return Policy outlines the guidelines and conditions for returns, replacements, and refunds.

1. Hygiene & Health Safety Guidelines

Because our products are consumable dietary supplements, herbal formulations, and personal wellness preparations, strict hygiene and public health safety standards apply:

  • Products that have been opened, unsealed, or partially consumed cannot be returned or refunded.
  • Returns are accepted only in cases of verifiable transit damage, defective packaging seals, or incorrect item delivery as outlined below.

2. Eligibility for Returns & Replacements

You are eligible for a replacement or refund under the following conditions:

  • Damaged in Transit: The external packaging or inner product bottle arrives physically broken, damaged, or leaking.
  • Defective Safety Seal: The manufacturer safety seal on the bottle or cap is missing or broken upon initial unboxing.
  • Incorrect Product Delivered: The product received differs from the items specified in your confirmed order receipt.

3. Reporting Window & Process

To report an issue with your received package, please follow these steps:

  1. Notify us within 48 to 72 hours of package delivery.
  2. Provide your Order Number, a brief explanation of the issue, and clear photographs or a short video showing the outer shipping label, damaged package, and product seal.
  3. Submit your request through either of the following channels:

4. Replacement or Refund Resolution

  • Replacements: Once verified by our support team, a replacement unit will be dispatched to your delivery address within 1 to 2 business days at no additional shipping charge.
  • Refunds: If a replacement is unavailable or mutually agreed upon, a refund will be initiated:
    • Prepaid Orders: Refunded to the original payment source (credit/debit card, net banking, UPI) within 5 to 7 business days following approval.
    • Cash on Delivery (COD) Orders: Refunded via direct bank account transfer (NEFT/IMPS) or UPI within 5 to 7 business days following receipt of verified account details.

5. Order Cancellation

If you wish to cancel an order, please contact our WhatsApp customer support as soon as possible. Orders can be cancelled free of charge before they are handed over to our logistics courier. Once dispatched and in transit, an order cannot be cancelled mid-route.

6. Contact Us

For any queries or assistance regarding returns and refunds, our team is available to assist you: