Privacy Policy

At Shuddha Himalaya (operated by Saeron Natural Care), we value the trust you place in us and are dedicated to protecting your privacy and personal information. This Privacy Policy details how we collect, handle, protect, and use your data when you visit our website shuddhahimalaya.com or interact with our Ayurvedic consultation and customer support services.

1. Information We Collect

To process your orders, deliver Ayurvedic formulations, and provide personalized consultations, we may collect the following information:

  • Personal Identification Details: Name, delivery address, billing address, phone number, and email address.
  • Order & Transaction Records: Products purchased, quantities, order history, and payment method details. Please note: We do not store sensitive debit/credit card numbers or CVV codes on our servers. All digital payments are handled through secure, PCI-DSS compliant third-party payment gateways.
  • Ayurvedic Consultation Information: General health concerns, wellness goals, and lifestyle details voluntarily shared with our team during direct WhatsApp customer support or consultation.
  • Device & Browsing Information: IP address, device type, operating system, and browsing activity collected via standard cookies to optimize your browsing and shopping experience.

2. How We Use Your Information

We use your personal data strictly for lawful business purposes, including:

  • Processing, packing, and dispatching your orders safely to your doorstep.
  • Communicating order confirmations, dispatch alerts, courier tracking numbers, and delivery updates via Email and WhatsApp.
  • Providing direct Ayurvedic consultations and answering customer inquiries.
  • Enhancing website performance, user experience, and preventing fraudulent transactions.
  • Complying with applicable statutory regulations and legal obligations.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. Your data is shared only with:

  • Logistics Partners: Reliable national courier services solely for shipping and delivering your package.
  • Legal Authorities: Only when strictly required by Indian law, statutory regulation, or court order.

4. Cookies & Website Analytics

Our website uses essential functional cookies necessary for shopping cart functionality, user login sessions, and checkout progress. You can manage or disable cookies via your browser settings, though doing so may affect certain interactive features of the website.

5. Data Security

We implement robust technical and administrative security measures, including SSL encryption, secure hosting infrastructure, and restricted database access, to protect your personal data from unauthorized access, loss, or misuse.

6. Your Rights & Contact Details

You have the right to access, update, or request the deletion of your personal contact information from our active databases. For any privacy-related requests or inquiries, please contact us: